Terms and conditions

 

Purchasing an Item

When you have placed your Friski Wear order through our check out page and have received confirmation of your order, this is to indicate that we have received your order to be processed. It does not indicate at this stage that a contract exists between us. We will inform you of acceptance of the order, and therefore create a contract between us, when we send you the invoice this is normally sent shortly after you have placed your order. We have included this term to protect us in the case that a mistake has been made on the website for pricing, inadvertently under-priced goods, or when we are no longer able to supply you with a particular product for some reason or fulfil your entire order. In the case of any change to your order for pricing or stock we will of course contact you first and establish that both parties are happy before we proceed with the new amended order.

We make every effort we can to make sure that our online stock levels up to date and correct. To ensure this we update the site and stock levels daily. In the event of an error or unforeseen circumstance relating to our stock a full refund is always offered and then you will have the choice to wait for the item to come back into stock or choose an alternative item for the same equivalent value. Please e-mail us at customerservices@planksclothing.com if you have any queries prior to ordering.

 

PAYMENT SECURITY

 

Credit Card Secure Payment is taken using the Stripe secure server or Paypal. We never see your card details as the page is provided by our 3rd Party banking provider. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

 

Privacy Policy

 

The privacy policy (the “Privacy Policy”) described below covers the entire Friski Wear website (“the Site,” “website”, “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this website. By visiting and using the website, you accept the practices described in this Privacy Policy.

This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products or when you register with Friski Wear. We collect customer information in an effort to enhance and personalise your shopping experience. This information allows us to communicate with our customers about our products, services and promotions. We are committed to safeguarding the privacy of our website visitors and explain in this policy how we treat your personal information.

 

COLLECTED INFORMATION

 

When you place an order, submit your account information, or participate in Friski Wear promotions or surveys, our website collects your personal information such as your name, email address, shipping and billing address, contact number, and payment information (credit card numbers and banking accounts). We will use your information collected online to process and fulfil your order. Additionally, your email address may be collected at various points within the website (including when you place an order with us) so that we can send you any necessary email messages related to your order, such as order and shipping confirmations and updates.

In addition, we maintain a record of your purchase history, product interests, and other membership details that might enable us to improve your shopping experience. Analytics such as website use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. We understand and recognise that we must maintain and use customer information responsibly.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

You are not required to submit any information to our website. However, without providing the requested information, you may be unable to access certain features on our website, including placing an order and/or logging into any other Friski Wear membership-related services.

 

DISCLOSING PERSONAL INFORMATION

 

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

Friski Wear may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites.  Our advertising partners make the data we provide anonymous.

We will never rent or sell your email address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our website, you do so at your own risk. We are not held responsible for how outside parties collect, use, protect or disclose the information you provide them.

Please let us know if the personal information that we hold about you needs to be corrected or updated by email at getfriski@friskiwear.com.

 

SECURITY OF PERSONAL INFORMATION

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All electronic financial transactions entered into through our website will be protected by encryption technology. You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

 

AMENDMENTS

 

We may update this policy from time to time by publishing a new version on our website. You should check this page often to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.

 

COOKIES

 

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the website. Website users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

 

SITE STATISTICS

 

Web data is collected to monitor user trends on our website. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific website users. In addition, like most websites, our Site may utilise “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve Friski Wear products, services and our overall website experience.

We also contract with a third-party advertising partner to serve ads on our behalf across the Internet and sometimes on this website. They will collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partner, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Additionally, if you wish to opt out of your Friski Wear website activity being tracked in our Analytics system, please use the Google Analytics opt-out tool at https://tools.google.com/dlpage/gaoptout.

 

COMPANY INFORMATION

 

Friski Wear Ltd

Registered in England & Wales no. 10365428.

Registered address: 54 Wybersley Rd, Stockport, Manchester, SK6 8HB

Trading address: 54 Wybersley Rd, Stockport, Manchester, SK6 8HB

Email: getfriski@friskiwear.com

 

If you have questions regarding our Privacy Policy, please email getfriski@friskiwear.com.